Trendhim terms of service
This website is operated by Trendhim ApS. Throughout the site, the terms “we", “us" and “our" refer to Trendhim ApS. Access to and use of this website and the products and services available through this website (collectively, the "Services") are subject to the following terms. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time.
Identity of the Company
Phone: 020 3868 6652
Company registration number: DK32261930
Terms of Sale - Goods and Services
By placing an order on Trendhim you agree to the following terms and conditions.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Trendhim ApS you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Trendhim ApS retains the right to cancel orders. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
Some of the goods sold through our Website may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18’s.
a. Our Contract
i. When you place an order, you will receive an acknowledgement E-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
ii. You buy as a private individual on our Website. Unfortunately we cannot currently offer company purchases through our Website. This means we are not able to alter the invoice, add your VAT number to the invoice, nor offer reverse charged VAT on our invoices. For company purchases (wholesale) over 1000 EUR, please contact our customer service.
b. Pricing and Availability
i. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT.
ii. The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
i. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been shipped.
ii. At Trendhim your payment is safe and completely encrypted by SSL, so you can feel completely safe! Read everything about the payment security here.
Personal Data Protection Policy – Treatment of your data
Trendhim ensures the protection of your personal information when you use our services. Data protection is a matter of trust and your trust in Trendhim matters to us. We have therefore composed guidelines ensuring that the privacy of our customers is not violated.
Any personal data you provide to us is secure. The Website is located on a secure server with a secure encrypted HTTPS connection.
Entity Accountable for Protection of Personal Data
Company registration number: 32261930
The Danish company, Trendhim ApS, is accountable for the protection of any personal information that you provide us with, and is responsible for the protection of that personal information in compliance with the Danish law and thus the directive of the Council (95/46/EC).
Your Rights as a Trendhim Customer
You may, at any given moment, request information regarding the details about you that we have stored. At any time you may also claim your right to rectification, barring, and deletion of your information. In such cases, you need to contact the entity accountable for personal data protection in written form via either email or letter.
However, Trendhim would like to point out that we are unable to delete your personal information should it conflict with any legal requirements regarding storage of data, e.g. The Bookkeeping Act, or if other legal reasons require storage of information.
What Data Does Trendhim Collect?
Trendhim collects and stores your personal data when you make a purchase from us, or when you sign up for our newsletter. The data we collect and store is restricted to your contact information only: your name, address, e-mail address, and perhaps your phone number. We store this information so we can expedite your order as easily as possible, and to be able to quickly locate your order in case of potential corrections, returns, replacements, etc.
We will never send you any promotional emails unless you sign up to our newsletter. When you place an order, you accept that we send you emails relevant to your purchase, including but not limited to emails regarding: Order information, shipping information and review. We also reserve the right to contact you by email or phone if we encounter any problems regarding your purchase.
Who Has Access to Your Personal Data?
We store and share your data, only when we have to. Information that is transferred to third parties, such as shipping agents for the purpose of delivery, or media agencies for the purpose of newsletter distribution, will only be used to carry out these services. Trendhim has written guarantees from all third party companies working with Trendhim that they, just as Trendhim, comply with the Council’s directive (95/46/EC) on data protection.
Third Party Cookies
Trendhim uses third party cookies to gather statistics via tools like Google analytics. These cookies are both permanent and temporary. The permanent cookies are stored in your computer for a duration of up to 24 months.
You can, at any time, delete the cookies on your unit yourself.
By using Trendhim’s website, you approve the collection of information by Trendhim as described in this document.
For engraved items, we collect and store engraving information. This data is stored for 2 years from the purchase date for the purpose of processing warranty claims.
In your account you will be able to see your order history, order status, tracking, marketing preferences, payment preferences and other account features.
Furthermore, we will be able to save items in your shopping bag, offer you size recommendations and give you the opportunity to rate and review the products you’ve purchased. We do this to recommend you relevant products, and help us provide a better experience to others.
We store the following personal data in your account, if you actively decide to provide it to us:
- Contact information (name, address, phone, email)
- Date of birth
- Account settings
- Favorite payment method
If you make a purchase with your account, we will store and provide you the following information when you log in:
- Order history
- Delivery information such as tracking number
Your personal data connected to your Trendhim account is handled and stored in the same way we handle data connected to purchases. We will keep your data for as long as you have an active Trendhim account. You can, at any time, delete your Trendhim account.
Delivery & Return Policy
You have the statutory right to cancel and return your order within 14 days from the day you received it, for any reason and with no justification.
But because we are so confident in our collection and want you to be 100% satisfied with your purchase, we offer you 365 days to return your product.
The only requirement, after the statutory 14 days, is that your item has not been used (as far as this is reasonably possible), and all packaging is intact.
If you return your entire order, we will refund you in full, including the original shipping cost. If you chose DHL Express delivery, we will refund you the equivalent cost of our standard shipping service instead of the DHL Express amount.
If you are only returning some of your purchased products, you will not be refunded the original shipping cost.
Please note we can't accept returns on personalised items.
To return an item, please use our online return form and follow the instructions provided.
You are also very welcome to simply return your items for a refund, any way you prefer at your own expense. In that case please use the standard return form below.
I / We hereby declare that I / we wish to make the cancellation right applicable to my / our purchase agreement for the following goods ordered xx/xx-xxxx and received xx/xx-xxxx:
(Insert name of products)
(Customer name, address, order number, signature, date)
All products are always shipped in secure packaging. You choose your most convenient shipping method during checkout. We will cover any damage to the product during shipping, and ship you a replacement if needed.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments. If your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform here .
Otherwise you can also get in touch with your local dispute resolution body:
If you are in the UK:
160 Fleet Street
Email address: firstname.lastname@example.org
If you are in Ireland:
NetNeutrals EU Ltd.
Johnstown Business Centre, Johnstown, Naas,
Co Kildare, W91C99T
Email address: email@example.com
If you are in Canada:
ADR Institute of Canada, Inc.
234 Eglinton Ave. East
Toronto, Ontario M4P 1K5
If you are in New Zealand:
Linking to this website
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Trendhim ApS and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Trendhim ApS's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. For example, but not limited to, services to track your parcel.
You acknowledge and agree that we provide access to such tools "as is" and “as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Denmark.
Questions about the Terms of Service should be sent to us by email.